Refund Policy

Effective Date: February 9, 2025

At Sexy Lips, your satisfaction is our top priority. We take pride in the quality of our products and want you to feel confident and delighted with every purchase. If for any reason you are not completely satisfied, please review our refund policy outlined below.

1. Eligibility for Refunds

  • Time Frame:
    You may request a refund within 30 days from the date of purchase.

  • Condition of Products:
    To be eligible for a refund, products must be:

    • Unused and in the same condition as when you received them.
    • In the original packaging, including any accessories, instruction manuals, and promotional materials.
    • Accompanied by the original receipt or proof of purchase.

  • Non-Refundable Items:
    Certain items are not eligible for a refund, including:

    • Gift cards
    • Sale or clearance items (unless defective)
    • Customized or personalized products

2. How to Initiate a Refund

  1. Contact Customer Care:
    Reach out to our customer support team at:

  2. Return Authorization:
    Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions.

  3. Shipping the Product Back:
    Securely package the item in its original packaging, include the RMA number, and ship it to the address provided by our customer care team.

    • Please note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

3. Refund Process

  • Inspection:
    Upon receiving your return, we will inspect the product to ensure it meets the above eligibility criteria.
  • Approval:
    You will be notified via email regarding the approval or rejection of your refund.
  • Processing Refunds:
    If approved, your refund will be processed and applied to your original method of payment. Please allow 5-7 business days for the refund to reflect on your account.

4. Exchanges and Store Credit

  • Exchanges:
    If you would prefer an exchange for the same item or another product, please indicate this in your initial communication with our customer care team. Exchanges are subject to product availability.
  • Store Credit:
    In some cases, you may opt to receive store credit for future purchases instead of a refund.

5. Policy Updates

Sexy Lips reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page with a new effective date. We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please do not hesitate to contact us:

Thank you for choosing Sexy Lips. We appreciate your trust in our brand and are committed to ensuring a positive shopping experience every step of the way.